FAQ

How can you offer “high-quality” items for such low prices?
Simple—we have a proven formula for success. Our raw materials buying power, low overhead, and efficient manufacturing processes allow us to reduce our overall costs. Further, dealing directly with the factory means we eliminate middleman costs. All of this allows us to pass savings on to U. But what about quality?

We’ve been in business for over thirty years. We didn’t last that long by delivering cheap quality or shoddy workmanship. We have stringent quality controls in place, modern machines and processes, and high quality materials such as American-made vinyl and polypropylene. Our product quality is on par with any other manufacturers that make similar items. Plus our workers are highly motivated (and incentivized) to deliver the best workmanship and customer service possible. You buy with confidence at Plastic Products 4U thanks to our iron-clad, 100% customer satisfaction guarantee.

Why don’t you manufacture 3 mil or 5 mil photo refill pages?
Because we also sell products to other businesses that in turn sell them to their customers, we actually manufacture items in a variety of different vinyl gauges and even in other materials. (If you are a large quantity purchaser please contact us for further information concerning other gauges and materials.) However, we decided to only go with 4.5 mil polypropylene for our online sales. Why? 4.5 mil poly offers more durability and a better feel versus 3 mil. Also, because we are buying large quantities of one thickness, our raw material costs are less, which allows us to pass on more savings to our online customers.

So why don’t we just go ahead and make our poly pages out of 5 mil? Frankly, the difference between 4.5 mil and 5 mil is minimal in terms of feel, quality and durability. When given a choice, we’d much rather offer a thicker, more durable material than 3 mil with something that is virtually the same as 5 mil at prices that are better than 3 mil and many of the 5 mil items you’ll see on other online retailers.

What happens if I find one of your products somewhere else for less?
We scour the Internet looking at our competitors’ prices. If we see something that’s priced below our price for the same item, we simply change the price on our website. The Internet is a big place and we’re not perfect so if you find an item at a lower price somewhere else, as long it’s the same item, just let us know what the price is. Once we verify it, we’ll beat the price.

What happens if I find a product I’ve already purchased from you somewhere else for less?
The Internet is a big place with lots of competitors and every now and then we find out that someone else has exactly what we sell for less. As much as we’d like to offer a 30-day low price guarantee, we don’t have the administrative means to back that up but, if you find an item you’ve purchased from us somewhere else for less, let us know about it. We’ll do our best to make it up to you in some way like providing you with a discount coupon.

What happens if I’m not happy with an item that I buy from Plastic Products 4U?
When we say “100% customer satisfaction guarantee” we really mean it. We’ve offered this guarantee for over three decades. In fact, we’ve built our success on it. Our reputation and customer loyalty mean a lot to us and we back that up in writing. If you aren’t completely delighted with your purchase let us know, and we’ll make it right. If we cannot find a way to make it right, we’ll give you your money back. We promise!

What if I don’t see what I want in your stores?
We are constantly adding items to our website so it just may be a matter of timing. Also, we decided to take a deliberate approach toward building our website that focuses on creating a fast and convenient user experience. Having a bunch of low-demand items crowding our website seemed like it would interfere with our visitors’ experience so we’ve elected to narrow our selection to the most popular formats, sizes and colors. Maybe we’ve overlooked something. This store is all about U and that means we listen and respond to what our customers tell us. If you’re looking for something in our website and you don’t see it, feel free to contact us.

When can I expect to receive my order?
We process all orders within 24 hours or less depending on the time of day you place your order. Once your payment has cleared, if everything is in stock, we will fill your order and it will go out for shipment within three (3) days of processing. Your payment will not be processed until your order is in the shipping process. Also, your credit card or PayPal account will only be charged for items that are in stock. Out of stock items will not be charged to your account.

Please note that shipping is Monday through Friday. Our warehouse is closed on the weekends. You’ll receive an email from us letting you know the status of your order. Special orders and large quantities could take a little longer but again, we’ll stay in touch with you to let you know the status of your order.

Will you be adding more stores and more items to your website?
Yes. We manufacture a wide range of products that fit into many different categories. As we expand our website, stores such as “The Hobby Store,” which will offer items related to collecting and scrapbooking, and “The Display Store,” which will offer POP, display items will soon come online.

Do you give special discounts to churches and non-profit organizations?
Yes, we do, as long as we can verify the details and contact information for the organization you represent. In fact, we also give special discounts to schools, colleges, charitable organizations, special causes, and veterans’ organizations. Please contact us and we’ll be glad to discuss your needs and provide you with some samples and a price quote.

Do you offer re-sellers discount pricing for large quantity purchases?
We do sell factory-direct to re-sellers. If you are a re-seller, please send us an email and we’ll be happy to speak with you about your needs and provide you with a price quote.